Refund policy

Domestic Orders (U.S. Only)

We stand by our products and offer a refund on all products within 30 days of purchase (excluding products marked as warehouse finds/no returns, bulk orders, replacement items, orders with insurance claims, international orders, or products from our "Out of Print" section). Returned items must be in the same condition they were sent. Non-defective records that are opened/unsealed are not eligible for returns. 

Due to the vinyl manufacturing process, variations in color do happen. Because of this, we do not offer refunds for opened products with an unexpected variation in coloring.

 Shipping charges are non-refundable.

Cancellation Policy

We reserve the right to charge a 10% cancellation fee on all customer-initiated cancellations.

International Orders

Due to the cost of international shipping, we do not offer refunds, exchanges or returns on international orders. Every international order includes shipping insurance that covers both the purchase and shipping costs. In the event of a lost, delayed or damaged package an insurance claim will be made on your behalf. If the claim is accepted by the insurance company we will refund you the amount offered in the claim. If the insurance claim is not accepted no refund will be provided.

Bulk Order and Bulk Return Policy (Purchases including 3 or more of same item, or returns of more than 4 items)

Shipping costs on bulk orders are nonrefundable. Customers placing bulk orders are responsible for all return shipping costs, and a 15% restocking fee will be deducted from the total refund amount. The same policy applies to returns of 4 or more items, regardless of whether the original order was considered a bulk purchase.

Orders Returned to Sender

If an order is returned to us by the carrier due to an incorrect, incomplete, undeliverable, or otherwise invalid shipping address provided at checkout, the customer will be contacted by email to confirm a corrected shipping address and will be invoiced for the cost of reshipping the order.

Customers have 7 days from the date we contact them to provide a corrected shipping address and pay the reshipping invoice.

If the customer prefers a refund instead of having the order reshipped, the order will be refunded to the original payment method, minus the original shipping charges and a 20% restocking fee.

If we do not receive a response within 7 days, the order will automatically be refunded to the original payment method, minus the original shipping charges and a 20% restocking fee.

Customers are responsible for providing a complete and accurate shipping address at checkout. Original shipping charges are non-refundable on orders returned due to address issues.